Where do we ship to?
- Our products can be shipped Australia wide and internationally.
- Standard delivery within Australia is $15 – no matter how many products you buy.
- FREE shipping for Australian orders over $75. Offer is subject to change at any time at Seachange Boating’s discretion. Offer is only applicable to orders placed online for delivery.
- When your order has been processed and dispatched, your tracking number will be sent to you from Shopify.
- Once your order is processed, packed and dispatched (approx. 1–2 business days), please allow 2–7 business days for deliveries via Toll. Deliveries to remote areas can take from 7–21 business days.
- Deliveries will be made during business hours on Monday to Friday only.
- Deliveries will not be made on public holidays.
- Your order is home delivered where this service exists. If you are outside of Toll’s delivery network, it will be delivered to the nearest post office and you will receive a collection notification card.
- We do not deliver to PO boxes.
- If you opt for the ‘Authority to leave’ option, your item will be delivered with or without a signature of receipt at the address provided. If you choose to have your order delivered without a signature of receipt, you are liable for your order after it has been delivered by Toll.
- It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
- Please note that during busy periods, our shipping provider may encounter delays, this is out of our control and your package will be delivered as soon as possible. Please contact Seachange Boating via firstname.lastname@example.org if you have any concerns.
- As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
- You will receive a tracking number to follow your order's shipment progress. The tracking number will be sent to you from Shopify once the parcel has been dispatched.
- Please allow up to 48 business hours for the parcel tracking number to be registered in the courier’s system before attempting to track your order. If you have any concerns, please contact Seachange Boating via email@example.com.
Pick up / click and collect
- Currently we offer a free pick up / click and collect service from our head office only – 140 Viking Drive, Wacol, QLD 4076 – for orders made via our online store only.
- Collection is usually available 24 hours after your order has been finalised.
- You will receive a confirmation email to advise that your order is ready for collection.
- Collections can be made during business hours on Monday to Friday only between 9am and 4pm (AEST).
- Please ensure you have sufficient photo identification and your email confirmation when collecting your item(s).
- Your order must be collected within 10 business days.
- Our SCB stockists may offer a similar service if purchasing directly from their store / online store. Please contact them directly to enquire.
Cancelling or changing your order
- Once your order has been processed and paid for, you are unable to add to, remove from, or modify your order.
Returns or exchanges
- Please visit our returns page to read our returns policy.